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Store Policy -

Store Policy


  1. These regulations define the rules for making purchases in the Woobiboo online store
    – od Woobiboo Piotr Podbielski, 105 Poznańska Street, 18-400
    Łomża, NIP (Tax Identification Number) 7182147562, REGON (Company
    Registration Number) 369196098
  2. The terms used in the regulations mean:
    Customer – a natural person (who has full legal capacity), who made or
    intends to make a purchase in the Woobiboo online store; the Consumer may
    only be a Customer;
    2. Consumer – according to the Act of April 23, 1964 the Civil Code – user who,
    as a natural person, performs a legal transaction in the Store not related
    directly to his/her business or professional activity. Consumers, within the
    meaning of these Regulations, are also entrepreneurs running a sole
    proprietorship, concluding contracts of a non-professional nature resulting
    from the subject of their activities;
    3. Seller – Woobiboo Piotr Podbielski, 105 Poznańska Street, 18-400 Łomża,
    NIP (Tax Identification Number) 7182147562, REGON (Company Registration
    Number) 369196098
    4. Store – an online store maintained by the Seller in the
    5. Regulations – this document with all annexes.
  3. The store offers busyboards and other toys for children and decorations, as well as
    interior design elements in retail sales via the Internet. The above products are
    available through the Store in the form of ready-made products or products made to
    Customer’s order.
  4. Detailed information about the products can be found on the
    website, and are also made available by e-mail at the Seller’s e-mail address.
  5. The Customer may contact the Seller by post at the address indicated in point 2b and
    by e-mail at the following e-mail address:
  6. The orders can be placed in the Store 24 hours a day. Responding the Customers; e-
    mails, telephone contact with the Seller and the implementation of orders placed are
    processed from Monday to Friday, between 8 am and 4 pm.


Terms of service

  1. To be able to place an order through the Store, the Customer must meet the
    following technical requirements:
    1. have a computer, laptop or other device with Internet access;2. have access to electronic mail;
    3. use a web browser (Internet Explorer 7.0 or newer, Mozilla Firefox 3.0 or
    newer, Opera 11.0 or newer, Google Chrome 20.0 or newer, Safari 5.0 or
    4. use a minimum screen resolution of 1024 × 768;
    5. enable the option of saving cookies in the browser.
  2. The online store provides electronic services in the form of Account Registration,
    User Account and Order Form. The Store does not charge any fees for the provision
    of these services.
  3. To use the Order Form, the Customer selects the product he/ she is interested in and
    then presses the “Add to Cart” button.
  4. Pressing the above-mentioned button adds the selected product to the Cart. After
    adding the product to the Cart, the Customer may proceed to place the order or
    continue shopping.
  5. The above services are provided for an indefinite period. The Customer may at any
    time, without giving any reason, resign from the User Account service by sending an
    appropriate e-mail to the Seller's e-mail address. The Customer may withdraw from
    the contract for the provision of the Account Registration service, User Account or
    Order Form, without giving any reason, within 14 days from the date of placing the
    order, using the method specified above.

Concluding contracts

  1. The contract is concluded between the Seller and the Customer.
  2. All prices listed on the Store’s website are gross prices (including VAT) specified in
    Polish zlotys. Product prices do not include shipping costs.
  3. The Seller shall exercise due diligence to ensure that the photos of the products
    reflect their color, nature, texture and condition. The colors of the products in the
    photos, against e.g. different resolution, calibration and brightness of the Buyer’s
    computer screen on which the photos are displayed or the use of flash may differ
    slightly from the reality.  For this purpose, the store publishes a description of the
    product and its color in addition to the photo. In case of doubt, please contact the
    Seller in advance. Some products may slightly differ from the products in the photos
    due to a different production batch (e.g. a different shade of the paint used), and also
    due to the use of natural products (e.g. differences in the shade of wood, grain
  4. The orders may be placed via the Store’s website using the Order Form (without
    registration) or using the User Account. The seller does not sell by telephone.
  5. The store offers ready-made products and products prepared for individual Customer
    orders. Products for individual customer orders are divided into two groups:
    1. Personalized products, i.e. personalization of finished products at Customer's
    2. Products made entirely to Customer’s order.
  6. To make a purchase, the Customer selects the products he/ she is interested in in the
    Store by clicking the “Add to Cart” button. Next, he/she can select the number of
    products in the “Cart” preview. After selecting the products, the Customer goes to the
    tab where he/ she specifies the method of product delivery.
  7. Then the Customer clicks the “Order and pay” button, which redirects the Customer
    to the page containing information about the order. This information includes, a.o.:
    specification of the main characteristics of the ordered goods, the total price including
    taxes and delivery charges, the Customer’s data provided in the order form.
  8. To place an order, the customer is obliged to confirm the order by clicking the “Order
    and pay” button under the order summary.
  9. Clicking the “Order and pay” button is equivalent to declaring the Customer’s
    knowledge of placing the order entailing the obligation to pay.
  10. The sale contract is concluded when the Customer confirms the order
    placement, i.e. when the “Order and pay” button is clicked.
  11. The payment date is the day on which the payment should be credited to the
    Seller’s account.
  12. The condition for using the Order Form is the confirmation of reading the
    content of these regulations and its acceptance.
  13. After placing the order by the Customer, the Seller sends an e-mail confirming
    that the order has been submitted for execution, together with the data concerning its
    execution, which include, among others: defining the main characteristics of the
    ordered goods, order completion date, indication of the total price including taxes and
    delivery fees, presentation of the Customer’s personal data provided in the order
  14. Consolidation, protection and sharing of the content of the concluded contract
    takes place through:
    1. making these regulations available on the Store’s website
    2. storing the content of the contract in the Store’s IT system
  15. The Seller reserves the right to refuse to execute the order under the sales
    contract if the Customer’s contact details are incorrect.


Payment deadlines and methods

  1. The online store provides the following payment methods for the order:
    1. On-line payment (Tpay)
    2. Cash on delivery (available for non-personalized orders only)
    3. Transfer to a bank account kept in:
    1. PLN
    2. GBP
    3. EUR
  2. The customer is obliged to pay or collect the foods, when ordering with in-person
    collection, within 5 working days from the date of the purchase.
  3. In the case of individual orders, the only form of payment is prepayment.
  4. In the case of choosing the delivery method referred to in §5 sec. 3b – the only form of
    payment is prepayment. In the case of choosing the delivery method referred to in §5
    par.3a (i), the Customer can choose to pay in advance or in cash on delivery.
  5. If there is a need to return the funds for a transaction made by the customer with a
    payment card, the seller shall make the refund to the bank account assigned to the
    customer’s payment card.


Delivery methods and costs

  1. The customer bears the costs of delivery of the ordered products to the destination.4
  2. The products are delivered to the address indicated in the territory of the Republic of
    Poland and abroad. The fees for the delivery of products are given in the panel and in
    the e-mail confirming the acceptance of the order.
  3. The online store allows to choose the following delivery methods:
    1. Deliveries in the territory of the Republic of Poland
    1. Courier (DPD, FEDEX),
    2. Parcel rockers (Paczkomaty),
    3. In-person collection.
    2. Deliveries abroad
    1. courier (GLS, DPD).
  4. Order execution time is up to 10 business days from the date the payment for the
    ordered goods is credited to the Seller’s account (or, in the case of payment by a
    card, referred to in paragraph 4 point 1c, from the moment of obtaining a positive
    payment authorization). In the case of products made to order, the Seller indicates
    the product completion date in a separate e-mail message. The expected completion
    time is always indicated on the subpage


The right to withdraw from the contract

  1. The provisions contained in this paragraph constitute the rights granted only to the
    Customer who is a consumer.
  2. The consumer has the right to withdraw from the contract concluded with the Seller
    within 14 days from the date of receipt of the shipment or personal collection of the
    goods, without giving any reason.
  3. The declaration of withdrawal from the contract may be submitted by the Customer
    using the withdrawal form available at the end of the regulations, both by post at the
    following address: Woobiboo, 105 Poznańska Street, 18-400 Łomża, as well as at the
    contact e-mail address:
  4. Submitting a declaration of withdrawal from the contract without using the form does
    not affect the effectiveness of the withdrawal. For the declaration of withdrawal to be
    effective, it is sufficient for the declaration to be sent before the deadline.
  5. The Seller immediately confirms by e-mail (at the address provided when placing the
    order) acceptance of the declaration of withdrawal from the contract.
  6. The consumer should return the purchased products within 14 days from the date of
    sending the declaration of withdrawal to the address of the Seller.
  7. In the event of sending a declaration of withdrawal from the contract, the contract is
    deemed not to have been concluded.
  8. The consumer bears direct costs of returning the purchased products.
  9. The consumer is liable for damages for the decrease in the value of the item as a
    result of using it in a way that goes beyond what is necessary to establish the nature,
    characteristics and functioning of the item, such as the costs of cleaning, repairing
    parts, breaking tags. In order to determine the nature, characteristics and functioning
    of the goods, the consumer should handle and check the goods only in the same way
    as he/ she could do in a stationary store.
  10. The seller is obliged to immediately, no later than within 14 calendar days from the
    date of receipt of the consumer's statement on withdrawal from the contract, return all
    payments made by the consumer, including the cost of product delivery (excluding
    additional costs resulting from the method of delivery chosen by the customer other
    than the cheapest standard delivery method provided by the Store). The Seller shall
    refund the payment using the same method of payment as used by the Consumer,
    unless the consumer has expressly agreed to a different method of payment refund.
  11. The Seller may withhold the reimbursement of payments received from the Consumer
    until the Product is returned or the Consumer provides proof of its return.
  12. The right to withdraw from the contract does not apply to contracts where the subject
    of the service is a product made to individual order, i.e. a non-prefabricated product,
    manufactured according to the Consumer's specification or serving to satisfy his/ her
    individual needs. Products on individual order are all products specified in §3 sec.6.

Product complaints

(warranty for defects)

  1. The seller is obliged to deliver products free from physical and legal defects.
  2. Seller’s liability for physical or legal defects shall expire two years after the product is
    released. Before the above-mentioned deadline, the consumer may notify the Sellerabout the defect by sending an appropriate e-mail to the following address:
  3. The consumer is not bound by the above methods of submitting complaints. He/ she
    may submit a complaint in any way, provided that a durable medium is used.
  4. The complaint should include:
    1. Name and surname or the buyer’s company;
    2. address of residence / seat for correspondence;
    3. attached proof of purchase of the product (e.g. receipt, invoice, bank transfer
    4. exact description of the advertised goods;
    5. indication of the defect describing the non-compliance of the goods with the
    contract and the date of its occurrence;
    6. the claimant’s request (withdrawal from the contract, price reduction, product
    replacement, removal of the defect);
    7. date of filing and the signature of the person submitting the complaint.
  5. The Seller confirms the receipt of the complaint and calls on the consumer to
    immediately deliver the defective product to the Seller in order to respond to the
  6. If the complaint is not accepted, the goods will be sent back together with the opinion
    regarding the unjustified nature of the complaint.
  7. If the Seller does not respond to the consumer’s complaint within 14 calendar days
    from the date of the receipt of the complaint, it is assumed that he has accepted the
    consumer’s complaint and his/ her request.


Contracts concluded with entrepreneurs

  1. The provisions of this paragraph apply only to contracts concluded with Customers
    who are entrepreneurs.
  2. Placing an order on behalf of a legal person or an organizational unit without legal
    personality is tantamount to submitting a declaration that the person placing the order
    is authorized to represent the entity on whose behalf the order was placed. Placing
    an order without appropriate authorization will result in the liability of the person
    placing the order for any damage resulting from this fact.
  3. The entrepreneur is obliged to inspect the parcel delivered to him via the carrier in a
    customary manner, and in the event of a loss or damage to the product, he/she is
    obliged to take all steps to determine the carrier’s liability.
  4. The entrepreneur loses the rights under the warranty if he/she did not inspect the
    goods in time and in the manner adopted for such things and did not immediately
    notify the Seller about the defect, and if the defect emerged only later – if he/she did
    not notify the seller immediately after its discovery.
  5. The Seller reserves the right to terminate the contract concluded with the
    entrepreneur within 14 days from its conclusion without giving reasons.
  6. Any disputes arising from the performance of the contract concluded between the
    Seller and the Entrepreneur shall be settled by the court competent for the seat of the


Non-court means of resolving disputes

  1. In order to resolve a dispute arising in connection with making purchases in the Store,
    the consumer has the possibility of using the assistance of the following institutions
    before bringing the case before a common court:
    1. to use a permanent consumer arbitration court, referred to in the Act of 15
    December 2000 on the Trade Inspection by submitting an application for
    resolving a dispute arising from a sales contract;
    2. applying to the Provincial Inspector of Trade Inspection with a request to
    initiate mediation proceedings in order to amicably resolve the dispute;
    3. request assistance from the poviat or municipal consumer ombudsman or a
    social organization whose aim is to protect consumer rights.
  2. Detailed information on the possibilities for consumers to use non-court dispute
    resolution and the availability of procedures are available at the offices and on the
    websites of institutions, such as the Trade Inspection, poviat (municipal) consumer
    ombudsmen, social organizations dealing with the protection of consumer rights, as
    well as the Office of Competition and Consumer Protection.
  3. At the address a platform of an online system for
    resolving disputes between consumers and entrepreneurs at the EU level (ODR
    platform) is available. The ODR platform is an interactive and multilingual website
    with a point of complex service for consumers and entrepreneurs seeking non-court
    settlement of a dispute regarding contractual obligations arising from an online sales
    contract or contract for the provision of services.

Final provisions

  1. The Seller reserves the right to amend these Regulations due to changes in the
    provisions of applicable law or changes in the method of concluding and performing
    contracts. These changes will not affect the placed, executed or performed orders
    and contracts.
  2. In matters not covered by these Regulations, the provisions of generally applicable
    law shall apply, in particular the Act of 23 April 1964 the Civil Code and the Act of 30
    May 2014 on consumer rights.
  3. The provisions of the rights granted to Users who are entrepreneurs conducting sole
    proprietorship and performing legal activities through the Platform for non-
    professional purposes, shall enter into force on June 1, 2020.
  4. The Regulations shall apply from….